Can I cancel my order?

Once an order is placed, we are unable to cancel the order. However, once you have received your item, you are welcome to make a return with us, as long as your items meet our Return Policy.

I’ve entered the wrong shipping address!

Please get in touch with our team via support@luxlavieco.com immediately with your Order ID and the correct shipping address. Once your order is shipped, we can no longer change this.

I didn’t receive an order confirmation email

Make sure to check your spam/junk mail. You can mark us as SAFE too so that you won’t miss out from us in the future! Still can’t find it? Just send us an email and we can resend it to you.

I’ve received the wrong item or size

If you have double checked your order confirmation and received the wrong item or size, please reach out to our team via email so we can resolve this right away!

My item arrived faulty!

Oh no, we are so sorry! Please email us via support@luxlavieco.com with your order number and a photo of the faulty item. We will treat this as a priority.


When will my order be shipped?

We aim to have all orders shipped on the same business day if placed before 4pm Australian Eastern Standard Time. If not, your order will be shipped within 2 business days.

Do you ship to PO Box/ Parcel Locker?

Yes we do!

How do I track my order?

Once your order is dispatched, you will receive a tracking number via email.

Where do you ship to?

Currently we are shipping within Australia only.

How long does shipping take?

Please refer to our Shipping Page for all delivery information.